Suspend Statement
Feature Overview
⚠ OPTIONAL FEATURE
Suspend Statement is not enabled by default. It must be manually added to the account by a developer or admin before it can be used.
What Is Suspend Statement?
Suspend Statement puts a patient's billing mode into a suspended state, stopping any further statements from being generated for them. This is useful when you need to pause billing activity for a patient — for example, during a dispute, a payment arrangement, or any other situation where statements should be held.
What Happens When You Use It?
- The selected patient's billing mode is set to "Suspend Statements".
- No new statements will be generated for the patient while this mode is active.
- A confirmation message — "Statements have been suspended" — will appear on screen.
- The page will refresh automatically to reflect the updated status.
Heads Up
- This action can be applied to multiple patients at once if your account supports batch actions.
- Suspending statements does not delete or void any existing charges — it only stops new statements from going out. To resume statements, the billing mode will need to be changed back by a staff member.
Getting Access
This feature must be manually added to your account by a developer or admin. Contact your admin or support team to request access.